One-time services
| When you ask | What you get back |
|---|---|
| Before the kickoff call | A full refund. |
| After kickoff, before delivery | A refund of the part of the work not yet started. |
| After delivery | Revisions within the scope of the service, rather than a refund. |
Monthly services
- Cancel anytime with the link in your receipt or by emailing hello@acg.foundation.
- Cancelling stops the next renewal. The service runs until the end of the month (or year) already paid.
- We don't refund a period that has already been worked. If you cancel an annual plan in its first 14 days and no work has started, we refund it in full.
- We ask for 14 days' notice where possible to hand over cleanly. Notice is a request, not a condition: we never charge after you cancel.
Customers in the EU, EEA and UK
If you buy as a consumer, you have a legal right to withdraw within 14 days of purchase. If you ask us to start work during those 14 days, you'll be asked at checkout to agree that work begins immediately. If you then withdraw, you pay for the work done up to that point, and you lose the right of withdrawal once the service has been fully performed.
How to ask for a refund
Email hello@acg.foundation with your order details. We reply within two business days. Approved refunds are returned to your original payment method by our payment processor, Whop, usually within 3–5 business days.
Please contact us before disputing a charge with your bank — we can usually sort it out faster.